How can I place an order?
Consumers can browse our website, add products to the cart, and complete the checkout process with secure payment options.
Distributors & Partners can contact your respective account managers.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and wallet payments through secure payment gateways.
Are Ravtron products of high quality?
Yes, our products undergo rigorous testing to meet international quality standards, ensuring durability, efficiency, and reliability.
Do your products come with a warranty?
Yes, we offer a 1, 2, or 3-year warranty on select products. Warranty details for each product are mentioned on the product page.
How can I claim my product warranty?
If your product has a manufacturing defect, contact our support team at support@ksgautomation.com with your invoice and issue details.
What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, notify us within 48 hours of delivery with images of the product at support@ksgautomation.com. We will arrange for a replacement.
Can I return my order?
Yes, we accept returns within 7 days of delivery, provided the product is unused and in its original packaging.
How do I request a return?
To initiate a return, email us at support@ksgautomation.com with your order ID, product details, and reason for return.
When will I receive my refund?
Once we receive the returned product and verify its condition, refunds are processed within 7-10 business days to the original payment method.
How long does it take to deliver my order?
Orders are usually shipped within 24-48 hours and delivered within 3-7 business days, depending on your location.
How can I track my order?
Once your order is shipped, we’ll send a tracking link to your email and phone. You can use this link to track your shipment.
What should I do if I don’t receive my order?
If your order is delayed or missing, contact our customer support team at support@ksgautomation.com or call +91-12-44111620 for assistance.