RAVTRON® Privacy Policy
Last Updated: 24 August 2026
RAVTRON® brand owned and operated by KSG Automation Pvt. Ltd. ("RAVTRON", "we", "our", or "us"). We respect your privacy and are committed to protecting the personal information entrusted to us by our customers, visitors, business partners and users of our website.
This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you visit or use www.ravtron.com, purchase our products, register a product, request support, communicate with us, or otherwise interact with us.
By accessing or using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain consent or rely on another lawful basis for processing personal data as required under applicable law.
1. About RAVTRON
RAVTRON® brand owned and operated by KSG Automation Pvt. Ltd.
For privacy-related questions, requests or complaints, you may contact us using the details provided in the Contact Us / Grievance section of this Privacy Policy.
This Privacy Policy applies to personal information collected through our website, online store, product registration, warranty or support services, customer communications and other interactions with RAVTRON.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
2.1 Contact and Identity Information
This may include:
- Full name
- Company or organisation name
- Billing address
- Shipping or delivery address
- Email address
- Telephone/mobile number
- Country and city
- Information provided when contacting our customer support team
- Other information voluntarily provided by you
2.2 Order and Transaction Information
When you purchase products or request services from us, we may collect:
- Products ordered or purchased
- Order number and invoice details
- Billing and shipping information
- Transaction amount
- Payment status
- Return, replacement or cancellation information
- Warranty and service information
Where payments are processed through third-party payment providers, payment card or banking information may be collected and processed directly by those providers. We generally do not require or retain complete payment-card credentials unless specifically necessary and legally permitted.
2.3 Product Registration and Warranty Information
If you register a RAVTRON product or request warranty/service support, we may collect:
- Product model and serial number
- Date and place of purchase
- Invoice or proof-of-purchase information
- Customer contact information
- Product installation or usage information where relevant
- Service, repair, replacement or warranty history
This information helps us verify ownership, provide warranty services, maintain product records and improve our products and services.
2.4 Communications and Support Information
When you contact us by email, telephone, website forms, messaging platforms or other communication channels, we may retain information contained in those communications, including your contact details and the nature of your request.
We may use this information to respond to enquiries, provide technical or customer support, resolve complaints and maintain appropriate business records.
2.5 Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- Approximate geographic information
- Website interaction and usage information
- Error and diagnostic information
This information may be used for website security, analytics, troubleshooting and improving our website and services.
3. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, submit an enquiry, register a product or contact us.
- Automatically when you use our website through cookies and similar technologies.
- From service providers that assist us with website hosting, payment processing, shipping, analytics, customer support or other business functions.
- From authorised business partners, distributors or other third parties where appropriate and permitted by law.
- From publicly available sources where permitted by applicable law.
4. How We Use Your Personal Information
We may use personal information for legitimate business and service-related purposes, including:
4.1 Processing Orders
To:
- Process and fulfil orders
- Verify transactions
- Arrange shipping and delivery
- Provide order confirmations
- Provide shipment and tracking information
- Process returns, replacements and cancellations
- Communicate with you regarding your order
4.2 Product Support and Warranty
To:
- Register products
- Verify warranty eligibility
- Provide technical assistance
- Process warranty claims
- Arrange repair or replacement
- Maintain service records
4.3 Customer Service
To respond to enquiries, complaints, requests and support requirements and to improve our customer service.
4.4 Business Operations
To:
- Maintain business records
- Manage customer and partner relationships
- Improve products and services
- Conduct internal analysis and reporting
- Understand customer requirements
- Maintain website functionality
- Detect and prevent fraudulent or unlawful activities
4.5 Website Security
To protect our website, systems, customers and business against unauthorised access, fraud, malicious activity and other security threats.
4.6 Marketing and Communications
Where permitted by law and, where required, with your consent, we may use your contact information to send:
- Product information
- New product announcements
- Promotional offers
- Service updates
- Company communications
- Newsletters or other marketing communications
You may opt out of promotional communications at any time by using the unsubscribe facility provided in the communication or by contacting us.
Please note that opting out of marketing communications will not prevent us from sending essential communications relating to orders, warranties, service requests, security, transactions or other necessary business matters.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files placed on your device that help websites remember information and understand how visitors use the website.
We may use cookies for purposes such as:
- Website functionality
- Security
- Remembering preferences
- Understanding website usage
- Analytics
- Improving website performance
- Measuring marketing effectiveness
- Providing relevant advertising, where applicable
Some cookies may be placed by third-party service providers, such as analytics or advertising providers.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of our website.
6. Analytics
We may use third-party analytics services to understand how visitors use our website and to improve website performance and customer experience.
These services may collect information such as IP address, browser information, device information, pages visited and interaction data.
Where applicable, third-party analytics providers process information in accordance with their own privacy policies and applicable laws.
7. Sharing and Disclosure of Personal Information
We may share personal information where reasonably necessary for legitimate business purposes, including with:
7.1 Service Providers
We may use third-party service providers for:
- Website hosting
- E-commerce/platform services
- Payment processing
- Shipping and logistics
- Customer support
- IT and technology services
- Cloud storage
- Data analytics
- Website security
- Marketing and communication services
Such service providers may process personal information on our behalf and are expected to use it only for the services they provide to us, subject to applicable contractual and legal requirements.
7.2 Business Partners
We may share limited information with authorised distributors, dealers, logistics partners, service partners or other business partners where necessary to provide products or services to you.
7.3 Legal and Regulatory Requirements
We may disclose personal information where required or permitted by applicable law, including in response to:
- Government or regulatory requests
- Court orders
- Legal proceedings
- Law-enforcement requirements
- Fraud investigations
- Protection of our legal rights
- Protection of the safety, security or property of RAVTRON, our customers or others
7.4 Business Transfers
If RAVTRON or KSG Automation Pvt. Ltd. undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, marketplaces, payment providers, social-media platforms or other services.
These third-party services operate independently and may have their own privacy policies and terms of use.
RAVTRON is not responsible for the privacy practices, security or content of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing your personal information to it.
9. Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method used, the payment provider may collect and process information necessary to complete the transaction.
We encourage you to review the privacy policy and security practices of the relevant payment provider.
RAVTRON will use payment-related information only as reasonably necessary to process transactions, prevent fraud, maintain records and comply with applicable legal requirements.
10. Data Security
We take reasonable and appropriate measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, loss or destruction.
Depending on the nature of the information and the risks involved, safeguards may include:
- Access controls
- Authentication mechanisms
- Secure transmission technologies where appropriate
- System and network security measures
- Administrative controls
- Restricted access to personal information
- Appropriate contractual safeguards with service providers
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing products and services
- Warranty and after-sales support
- Maintaining business and transaction records
- Meeting accounting, tax and legal obligations
- Resolving disputes
- Preventing fraud or misuse
- Establishing, exercising or defending legal claims
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal practices.
12. Your Privacy Rights
Subject to applicable law and any applicable conditions or exceptions, you may have rights relating to your personal information, including the ability to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where permitted
- Withdraw consent where processing is based on consent
- Request information regarding the processing of your personal data
- Opt out of promotional communications
- Raise a complaint regarding our processing of your personal information
Certain information may need to be retained where required by law or where necessary to establish, exercise or defend legal claims.
We may need to verify your identity before processing certain requests.
13. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw your consent by contacting us using the details provided below.
Withdrawal of consent will not affect processing that occurred before withdrawal.
In certain circumstances, withdrawing consent may affect our ability to provide particular products, services, warranty support or other functionality where the relevant information is necessary for that purpose.
14. Marketing Preferences
You may choose not to receive promotional communications from us.
You can unsubscribe by:
- Using the unsubscribe option included in promotional emails; or
- Contacting us using the details provided below.
Even if you opt out of marketing communications, we may continue to send necessary communications relating to your orders, transactions, warranties, service requests, security matters or other essential business interactions.
15. Children's Privacy
Our website and services are intended primarily for adults and persons legally capable of entering into contracts under applicable law.
We do not knowingly solicit or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.
16. International Data Transfers
Some of our technology, service providers or business partners may operate outside India.
Where personal information is transferred, stored or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical and organisational safeguards.
International transfers may be necessary for certain technology, hosting, payment, analytics, communication or other business services.
17. Data Breach and Security Incidents
If we become aware of a personal data breach affecting personal information, we will take reasonable steps to investigate, contain and mitigate the incident and provide notifications where required under applicable law.
We may also cooperate with relevant authorities, service providers and other parties as necessary to address and resolve a security incident.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business or services
- Changes in technology
- Changes in our data-processing practices
- Changes in applicable laws or regulations
- Improvements to our privacy practices
When we update this Privacy Policy, we will publish the revised version on our website and update the "Last Updated" date.
We encourage you to periodically review this Privacy Policy.
19. Applicable Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India.
Where applicable, the processing of personal data will be carried out in accordance with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable privacy, data protection and information-technology laws and regulations, as amended or replaced from time to time.
Nothing in this Privacy Policy limits any rights available to you under applicable law.
20. Grievance and Privacy Contact
KSG Automation Pvt. Ltd. | Brand: RAVTRON®
If you have questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or have a complaint regarding the processing of your personal information, please contact us.
KSG Automation Pvt. Ltd.
Brand: RAVTRON®
Website: www.ravtron.com
Email:
officerequirementsgurgaon@gmail.comKSG Automation Pvt. Ltd.,
No.6, 1st Floor, Vakil Market, Vijaya Complex,
Chakkarpur, Gurgaon – 122002
We will review and respond to privacy-related requests in accordance with applicable law.
21. Acceptance
By using the RAVTRON website or providing personal information to us, you acknowledge that you have read this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will obtain such consent through an appropriate mechanism.
RAVTRON®
A brand of KSG Automation Pvt. Ltd.